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EXIN ITIL Foundation (V4) Sample Questions (Q33-Q38):

NEW QUESTION # 33
Which of the four dimensions focuses or managing data in compliance with industry regulations?

A. Information and technology
B. Partners and suppliers
C. Organizations and people
D. Value streams and processes

Answer: A

Explanation:
ITIL® has defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:
* Organizations and People
* Information and Technology
* Partners and Suppliers
* Value Streams and Processes
https://www.bmc.com/blogs/itil-four-dimensions-service-management/

NEW QUESTION # 34
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. services
B. outcomes
C. relationships
D. organizations

Answer: A

Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration-management-itil-4/

NEW QUESTION # 35
Which one of the following is an objective of release and deployment management?

A. To standardize methods and procedures used for efficient and prompt handling of all changes
B. To ensure that the overall business risk of change is optimized
C. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
D. To define and agree release and deployment plans with customers and stakeholders

Answer: D

NEW QUESTION # 36
What is a cause, or potential cause, of one or more incidents?

A. A configuration item
B. A problem
C. A workaround
D. An incident

Answer: B

NEW QUESTION # 37
Where are the details of core and enhancing service provided?

A. The definitive media library.
B. The service catalogue.
C. The configuration management system.
D. The service portfolio.

Answer: D

NEW QUESTION # 38
......

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